Shipping & FAQ
Where is Everyday Co. based?
We are based in Brisbane, Australia.
How long does it take for my background to be processed?
One of our main priorities is to minimise waste and our footprint on the earth so all our backdrops are made to order. Please allow up to 7 days for your order to be processed and be mindful that this time can increase in busy periods, sale periods or when we have public holidays.
How long will it take my background to arrive?
We will always strive to have your parcel to you as quickly & safely as possible. Please note COVID-19 has placed immense pressure on our couriers and this can cause some delays. Also please be aware that during busy peak seasons/sales delivery times may vary.
Please note this is an indication of shipping times only and does not include the timeframes we require to process your order. Please allow extra time during busy holiday periods, unpredictable weather events, public holidays or when we are having sales.
NSW/VIC - 3-6 Business days.
SA/TAS/NT - 4-7 Business days.
WA - 7-14 Business days.
Please note this is an indication only of shipping times only and does not include the timeframes we require to process your order. Please allow extra time during busy holiday periods, unpredictable weather events, public holidays or when we are having sales. 5 - 10 business days - this can also vary due to customs.
Can i pick up my order in person?
We are only able to update your address if your order hasn't been dispatched already. Please contact us immediately if you require it to be changed and to avoid your parcel been sent to the incorrect address. If your address details are incorrect the courier will return your order to us and we will have to book a new delivery. The customer will be responsible for any fees and charges when booking additional deliveries.Customer Feedback
We love seeing where our backdrops end up and the amazing things people create with them, please tag us when reposting photo's so we can see the journey they are being taking on. If you have any other feedback or concerns please feel free get in touch via the contact form or email email@example.com.